Managing Difficult People
Course Overview
Dealing with difficult people is not always easy and can be very destructive to team morale and your business as a whole. This course will help you understand the different behaviours of individuals and how to manage them. Using set skills and strategies you will become more confident when dealing with difficult individuals or teams, controlling the situation through effective and decisive management.
Who is it for?
Any manager dealing with difficult employees at present or expecting to in the future.
Below is an example of course content that can be included within your training programme.
What we can include:
Managing the transition
Understanding your role when dealing with difficult behaviour
Confidently handling the situation correctly
Using different management styles for different people
Understanding what makes people angry/difficult/frustrating
Using the correct communication skills
Learning to deal with emotions
Using continual performance management skills to achieve results
Controlling destructive behaviour within a team
Knowing when to use the disciplinary process
Practical sessions:
Everyone on the course will be given the opportunity to practice skills and techniques learnt throughout the day. Constructive feedback to develop the skills and self awareness of individuals is continuously carried out throughout the course. Examining real life scenarios to evaluate and discuss as a team will be used throughout the day.
Recommended duration – One day
If you would like to enquire about the above course and how it can be adapted to your business, call us on 01233 664842 or email training@shaw2succeed.co.uk