Introduction to Account Management
Course Overview
This course will give you the skills to deal with multiple clients whilst ensuring that each one gets the best possible service. Learning to negotiate in a competitive market whilst also getting results is key and through planning and preparation, you can make this happen. Dealing confidently with a multitude of demanding clients can be challenging and we will look at how to manage this whilst remaining professional, organised and pro-active at all times.
Who is it for?
Anyone who is new to account management or who would like to brush up on their existing skills.
Below is an example of course content that can be included within your training programme.
What we can include:
Building a rapport with new and existing clients
Understanding the importance of maintaining relationships
How to negotiate successfully
Gaining an insight to new business developments
Working to deadlines and goals
Researching and analysing competitors
Making the right decisions
Understanding clients needs/wishes
Using different styles of persuasive techniques
Follow up and report management
Practical sessions:
You will be given the opportunity to practice the skills and techniques learnt throughout the day. Constructive feedback to develop your skills in negotiation and customer service and increase your self awareness will be ongoing throughout the day.
Recommended duration – One day
If you would like to enquire about the above course and how it can be adapted to your business, call us on 01233 664842 or email training@shaw2succeed.co.uk