Excellent Customer Service
Course Overview
Excellent customer service is the key to every successful business. Are you always providing this to the best of your ability? Retaining customers is easier than gaining new ones, but do we understand how to do this? In this course we look at what skills we need to deliver a high quality service and how to keep our customers happy.
Who is it for?
This course is for anyone dealing with customers and who needs to retain existing relationships as well as building new ones.
Below is an example of course content that can be included within your training programme.
What we can include:
Identifying who your customers are
What does excellent customer service look like
Why we need to keep our customers happy
How to meet and exceed customer expectations
Building and creating a good rapport
Projecting a professional image
Listening to the customers needs
Managing difficult situations
Turning unhappy customers into happy valued customers
Confidently saying no when you need to
Dealing effectively with complaints
Practical sessions:
You will be given the opportunity to practice the skills and techniques learnt throughout the day. Constructive feedback to develop your customer service skills and increase your self-awareness will be ongoing throughout the course.
Recommended duration – One day
If you would like to enquire about the above course and how it can be adapted to your business, call us on 01233 664842 or email training@shaw2succeed.co.uk