Effective Telephone Sales
Course Overview
Do you or your colleagues dread picking up the phone to cold call? We have all been on the end of telesales calls, so what makes us listen to some people and switch off with others? This course looks at what makes a telesales call successful. We look at how we can connect successfully with the customer. By using some simple techniques we can make every call a success. We examine our communication skills along with the ability to get our message across in a clear and concise manner. We examine the barriers that get in the way and how to increase sales through both inbound and outbound calls.
Who is it for?
This course is designed for anyone who has to deal with either inbound or outbound sales calls, whether it is telesales, account management or general retail.
Below is an example of course content that can be included within your training programme.
What we can include:
Improving your communication skills
Building a rapport from the start
Using the right questioning techniques - open/closed/probing
Creating impact using the right words and phrases
Planning and preparing for the sale
Staying in control of the sale
Remaining professional and focused throughout
Overcoming objections
Closing the sale with confidence
Following up the sales call
Practical sessions:
You will be given the opportunity to practice your telephone skills and techniques throughout the day Continuous and constructive feedback will be given during all practical sessions.
Recommended duration – One day
If you would like to enquire about the above course and how it can be adapted to your business, call us on 01233 664842 or email training@shaw2succeed.co.uk